Refund policy
At thim, we want you to love your purchase. However, if you change your mind or something isn't quite right, we're here to help.
Change of Mind Returns
Under UK law, you have the right to cancel your online order within 14 days of receiving your goods for a full refund.
To qualify for a return:
- The product must be unused, unopened, and in its original packaging.
- You must notify us within 14 days of receiving your order that you wish to return it.
- You then have a further 14 days to return the item to us.
We recommend using a tracked delivery service as we cannot be held responsible for items lost in transit.
Please note: For hygiene reasons, we cannot accept returns or offer refunds on products that have been opened, used, or tampered with — unless they are faulty.
Faulty or Damaged Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving it. We’ll be happy to offer a replacement or full refund.
We may ask for a photo of the item and packaging to help us investigate the issue and prevent it from happening again.
How to Return an Item
- Email our Customer Care team at enquiries@thimbeauty.co.uk with your order number and reason for return.
- We’ll confirm the return and provide you with the return address and instructions.
- Pack the item securely and send it back using a trackable method.
- Once we’ve received and inspected your return, we’ll process your refund within 5–10 working days.
Refunds are issued to the original payment method only. Shipping costs are non-refundable unless the item is faulty or sent in error.
Exchanges
At this time, we are unable to offer exchanges. If you would like a different item, please return your original purchase (if eligible) and place a new order.
Contact Us
If you have any questions about your order or our returns policy, please don’t hesitate to contact us at enquiries@thimbeauty.co.uk